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ImpactMojoEnglish for Development 101www.impactmojo.in
ImpactMojo 101 Series · Free Forever
English
for
Development
101
Clear, Confident Professional Communication for the Development Sector — Written for Practitioners Who Work in English as a Second or Third Language
Plain LanguageSouth Asia Focus100 SlidesFree Access
ImpactMojoEnglish for Development 101www.impactmojo.in
What We Cover
01
Why Communication Matters
Slides 3–10
02
The Plain-Language Revolution
Slides 11–20
03
Killing Development Jargon
Slides 21–29
04
Know Your Audience
Slides 30–38
05
Structure That Carries Meaning
Slides 39–46
06
Everyday Professional Writing
Slides 47–55
07
Grammar That Trips People Up
Slides 56–65
08
Writing Reports & Briefs
Slides 66–74
09
Communicating Data in Words
Slides 75–82
10
Storytelling & Ethical Representation
Slides 83–90
11
Speaking, Presenting & Further Reading
Slides 91–99
ImpactMojoEnglish for Development 101www.impactmojo.in
01
Section One
Why Communication Matters in Development
ImpactMojoEnglish for Development 101www.impactmojo.in
Good work fails when it can't be explained
A brilliant programme that nobody can describe clearly will lose the grant, miss the policy window, and confuse the community it serves. In development, communication is not a soft add-on — it is how evidence travels, how money moves, and how people are heard.
Your impact is capped by your clearest sentence. If the reader does not understand it, the work might as well not exist.
Unclear writing costs youAt which moment
The grantA reviewer reading forty proposals
The policy windowA brief that arrives unreadable
Your team’s timeThree emails to clarify one
Community trustA meeting nobody could follow
Each of these is a real, dateable loss rather than an abstraction, and none of them is recorded anywhere as a communication failure.
That invisibility is why writing gets no budget and no training time. The cost is paid, and it is never attributed.
ImpactMojoEnglish for Development 101www.impactmojo.in
Where unclear writing costs you
What goes wrong
  • A confusing proposal loses the grant
  • A dense report nobody reads or acts on
  • A vague email triggers three more emails
  • A muddled brief misleads a busy minister
What clarity buys
  • Funders trust you and say yes
  • Decisions get made on your evidence
  • Colleagues act without re-asking
  • Communities understand their own data
Clarity buys youConcretely
TrustA funder who says yes again
SpeedOne email instead of four
InfluenceA brief a minister can act on
AccountabilityA community that can hold you to it
The fourth is the one usually left out and is the most important. A document a community cannot read is a document they cannot use against you.
Clear writing is therefore a governance practice, not only a professional one, which is the argument this course keeps returning to.
ImpactMojoEnglish for Development 101www.impactmojo.in
English as the sector's lingua franca
Across South Asia, development work runs on English — donor proposals, journal articles, MoUs, global conferences. It is the language that connects a field office in Bihar to a funder in Geneva. That gives English real reach — and real power.
This is a fact to use, not a hierarchy to accept. English opens doors; it should never be a gate that keeps good people out.
English opensEnglish closes
Donor funding and partnershipsParticipation by non-English staff
International publicationCommunity understanding
Regional and global networksLocal knowledge in other languages
Formal record and contractSpeed and nuance in the field
Both columns are true at once. Treating English as neutral infrastructure hides the second, and treating it as pure imposition ignores the first.
The practical response is bilingual practice: work in the language the work happens in, and translate deliberately for the audiences that need English.
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English carries power dynamics
  • It can exclude brilliant field staff who think in other languages
  • It can make jargon a gatekeeping ritual that signals status
  • It can privilege the articulate over the right
  • It can silence the communities whose lives the data describes
Good development communication uses English to include — plain, generous, translatable — never to perform expertise or to keep others out.
Exclusion mechanismCheap counter
Meetings held in EnglishInterpretation, or the local language
Jargon as a status signalBan acronyms in mixed rooms
The articulate carry the decisionWritten input as well as spoken
Reports only in EnglishA one-page local-language summary
The last row is the one most within your control and the least done: a one-page summary in the local language costs an afternoon and changes who can hold you to account.
Notice that fluency and being right are unrelated. A process that rewards the first will systematically discard some of the second.
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Writing in your second or third language
The hidden advantage
ESL writers often write plainer English than native speakers, because you reach for the simple, direct word. Plain English is exactly what the sector needs.
The mindset
You are not writing a literature exam. You are getting a job done. Clarity beats fluency. A short, correct sentence always beats a long, impressive, broken one.
Confidence comes from a method, not from vocabulary. This course gives you the method.
The worryThe reality
"My English is not good enough"Plain is the standard; ornate is the fault
"I should sound more academic"Academic prose is the sector’s worst writing
"Native speakers write better"They write longer, more often
"I need more vocabulary"You need fewer, plainer words
The advantage is real and specific: writers reaching for the simple word produce exactly what plain-language guidance asks for, without having to unlearn a habit.
What genuinely needs work is usually narrow — articles, tenses, a handful of prepositions — and Section 7 covers it.
ImpactMojoEnglish for Development 101www.impactmojo.in
Not a grammar exam — a working toolkit
This deck is not
  • An academic grammar course
  • A test of ‘correct’ English
  • A judgement of how you speak
This deck is
  • A practical writing & speaking toolkit
  • Habits you can use on Monday
  • Confidence built from method
Skills, not rules. Everything here is something you do, not something you are graded on.
NotBut
A grammar examA working toolkit
A test of correctnessA set of habits
A judgement of your speechPractice for what you write
Rules to memoriseChoices to make deliberately
The framing matters because anxiety about correctness is the main reason people write in a heavy, defensive register that is harder to read.
Almost everything in this course is a decision rather than a rule: which word, which order, which reader. Rules are the small part.
ImpactMojoEnglish for Development 101www.impactmojo.in
How this course is built
01
WRITE PLAIN: clarity, jargon, audience
02
STRUCTURE: emails, reports, briefs
03
GET IT RIGHT: grammar that matters
04
COMMUNICATE: data, stories, speaking
Every example is drawn from real development writing — proposals, reports, emails and briefs you will actually produce.
ImpactMojoEnglish for Development 101www.impactmojo.in
02
Section Two
The Plain-Language Revolution
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Plain language is a global standard
The plain-language movement — from the UK's Plain English Campaign (founded 1979) to plain-writing laws in the US and international standards — holds a simple idea: a document works if its intended reader can find what they need, understand it, and use it, the first time.
Plain language
Writing the reader can understand the first time they read it. Not dumbed-down or childish — clear, direct and respectful of the reader's time.
Plain-language testWhich means
The reader finds what they needStructure and headings
They understand it first timeWords and sentence length
They can act on itA clear ask
This three-part test is the definition used across the plain-language standards, and it is worth noting that only the middle part is about words.
Most documents that fail do so on the first and third. The writing is comprehensible; the point is buried and the ask is missing.
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Clarity over complexity
If it is possible to cut a word out, always cut it out.
— George Orwell, “Politics and the English Language” (1946)
Complex writing rarely signals a complex mind. It usually signals that the writer has not finished thinking. Clear writing is the final, hardest draft — not the first.
Complex writing usually signalsNot
Unfinished thinkingA complex mind
Anxiety about authorityPrecision
Copying a templateRigour
Something being hiddenDepth
Orwell’s essay makes a stronger claim than a stylistic one: unclear prose is often used to make bad decisions sound reasonable.
The corollary is useful in practice. When a paragraph resists being made clear, the problem is usually the idea rather than the words.
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The curse of knowledge
The curse of knowledge
Once you understand something deeply, you forget what it is like not to understand it — so you skip the steps and the definitions the reader needs.
You know what ‘the intervention’, ‘the framework’ and ‘the modality’ mean. Your reader, opening cold, does not. Write for the reader you had a year ago.
You assume the reader knowsThey may not
What "the intervention" refers toWhich of the four
What the acronym stands forAny of them
Why the baseline mattersWhat a baseline is
The programme’s historyAnything before this year
The curse of knowledge is not carelessness; it is the direct consequence of expertise, which makes it invisible from the inside and impossible to self-diagnose.
The only reliable fix is an outside reader. Give the draft to someone who does not work on the programme and ask them what it is asking for.
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What makes writing readable
  • Short sentences — one main idea each
  • Short, common words — the word you would say out loud
  • Active voice — say who does what
  • Concrete nouns — ‘farmers’, not ‘stakeholders’
  • Clear structure — headings and white space
Readability is not about a low reading age. It is about respecting a busy reader who has forty other documents to get through.
FeatureDo thisNot this
SentenceOne main ideaThree clauses and a list
WordsThe one you would sayThe impressive one
VoiceSay who did whatIt was decided
NounsFarmers, nurses, childrenStakeholders, beneficiaries
LayoutHeadings and white spaceA wall of text
Readability formulas measure only the first two rows, which is why a document can score well and still be unreadable in practice.
Layout does more work than any sentence-level edit. A reader who cannot see the structure will not discover the clarity inside it.
ImpactMojoEnglish for Development 101www.impactmojo.in
Readers understand short words better
Reader comprehension by word and sentence length (illustrative)
Illustrative — pattern, not exact figures
Illustrative, but the direction is real and well established: longer words and sentences steadily lower first-read comprehension.
As sentences and words lengthenComprehension
Sentence over 25 wordsFalls noticeably
Three-syllable words dominateFalls
The direction is well established across readability research even though the exact figures vary by test and by reader group.
This matters most for second-language readers and anyone reading in a hurry — between them, most of your audience.
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Aim for short, vary the rhythm
A useful target for professional writing: an average of 15–20 words a sentence. Not every sentence — an average. Mix short punchy lines with the occasional longer one for rhythm.
Sentence lengthReader experience
Under 15 wordsEasy — crisp and clear
15–25 wordsFine if well structured
Over 30 wordsReader gets lost; re-reads or gives up
Over 40 wordsAlmost always two or three sentences hiding as one
Average sentence lengthReader experience
Under 12 wordsChoppy if sustained
15-20 wordsThe working target
25-30 wordsEffortful
Over 35 wordsReread required
It is an average, not a limit. A page of uniformly short sentences reads as a list; the rhythm comes from varying around the target.
The practical technique: find your longest sentence on the page and split it. Do that once per page and the average takes care of itself.
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Active voice: say who does what
Passive (vague)Active (clear)
It was decided that funds would be reallocated.The board reallocated the funds.
Mistakes were made in the survey.Our field team mis-coded 40 forms.
The training was attended by 60 women.Sixty women attended the training.
Active voice names the actor. It is shorter, clearer and more honest — passive voice is often used to hide who did what.
Passive hidesWhich matters when
Who decidedAccountability is the question
Who made the errorA report should be honest
Who must actYou are asking for something
Who is responsible nextFollow-up depends on it
Bureaucratic passive is often not accidental. "Mistakes were made" is a construction chosen precisely because it has no subject.
The test: read the sentence and ask who did this. If the sentence cannot answer, decide whether that omission is deliberate and defensible.
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Passive has its place
Passive voice is not a crime. Use it deliberately when the doer is unknown, unimportant, or obvious — or when you want to keep the focus on the thing acted upon.
  • “The wells were contaminated” — the cause is what matters, not who
  • “Samples were collected weekly” — in a methods section, fine
  • Default to active; choose passive on purpose, not by habit
Use passive whenExample
The doer is unknownThe wells were contaminated
The doer is obviousThe forms were collected
The object is the pointForty households were displaced
You are protecting someoneDeliberately, and knowingly
The advice is to use it deliberately, not to avoid it. Blanket passive-avoidance produces its own awkwardness and sometimes misplaces the emphasis.
The fourth row is legitimate and should be a conscious choice. Naming an individual in a public report can expose them.
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Plain language in action
Before
“In order to facilitate the optimisation of beneficiary outcomes, a multi-pronged approach was utilised for the purpose of enhancing service delivery modalities.”
After
“We changed how we deliver services so they help people more.”
26 words become 12, and the meaning finally appears. The plain version says something; the original only sounds like it does.
What was cutWords saved
"In order to facilitate"to
"the optimisation of"better
"a multi-pronged approach was utilised"we used several methods
"for the purpose of enhancing"to improve
"service delivery modalities"how we deliver services
The rewrite is about a third of the length and says more, because each abstraction was replaced by the concrete thing it stood for.
Try this on one paragraph of your own last report. The exercise takes ten minutes and is more instructive than any amount of advice.
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03
Section Three
Killing Development Jargon
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NGO-speak: a dialect nobody loves
Every sector grows its own jargon, and development has a famously thick one. Used inside the team, shorthand saves time. Used with a donor, a journalist or a community, it becomes a fog that hides meaning and excludes outsiders.
Test: would the woman in your case study recognise the words you use to describe her life? If not, rewrite.
Jargon withEffect
Your own teamUseful shorthand
A donorSometimes expected, often noise
A government officerTheir jargon differs from yours
A journalistThey will paraphrase, possibly wrongly
A communityA wall
Jargon is not always wrong. It is precise and efficient among people who share it, which is exactly why it is invisible to the people who use it most.
The third row is worth noting: sector jargon and government jargon are different dialects, and using yours in a government meeting signals outsider rather than expert.
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Drowning in abbreviations
“The CSO submitted the DPR to the PMU for the WASH intervention under the CSR-funded SHG programme.” A reader outside your office is now completely lost.
  • Spell out every acronym on first use — every document
  • If you use a term once, do not abbreviate it at all
  • Cut acronyms the reader does not need; keep only the load-bearing ones
  • A page with five acronyms a sentence is a page nobody finishes
Acronym ruleWhy
Spell out on first use, every documentReaders do not read in order
More than five in a document, add a listNobody holds five in memory
Never in a title or subject lineIt is the one line everyone reads
Never in community materialsThey are a pure barrier
"Every document" is deliberate. Writers spell out an acronym once in a series and then assume it, and each document has readers who saw none of the others.
Read the example sentence aloud to someone outside your office. The blankness on their face is the fastest possible training in this.
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Abstraction hides the real thing
AbstractConcrete
beneficiaries / stakeholdersfarmers, mothers, students, the village council
interventionsthe training, the clinic, the loans
capacity-building activitieswe trained 30 nurses
service-delivery modalitieshow we run the clinics
Concrete nouns let the reader see people and actions. Abstraction turns a living programme into grey vapour.
AbstractConcreteWhy it is better
BeneficiariesFarmers, mothers, studentsThe reader can picture them
InterventionsThe training, the clinicIt says what happened
Capacity-buildingWe trained 30 nursesIt is checkable
StakeholdersThe panchayat and the SHG federationIt names who
Abstraction is where accountability leaks out. "Capacity was built" cannot be verified; "we trained 30 nurses" can be counted and disputed.
The abstract word is also usually shorter to write and longer to read, which is why it survives in documents written under deadline.
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Nominalisation: verbs hiding as nouns
Nominalisation
Turning a strong verb into a heavy noun — ‘implement’ becomes ‘implementation’, ‘decide’ becomes ‘decision-making’. It drains energy and adds words.
Nominalised (heavy)Verb (light)
We undertook the implementation of the plan.We carried out the plan.
The utilisation of resources was poor.We used resources poorly.
A decision was reached regarding closure.We decided to close it.
NominalisedVerbWords saved
We undertook an implementation ofWe implemented3
The utilisation ofUsing2
Provision of support was madeWe supported3
Decision-making processesDeciding2
Nominalisation drains the energy from a sentence because it removes the actor along with the verb: a process has no subject.
The quick scan: circle every word ending in -ation, -ment, -ance and -ity. Most can become verbs, and each conversion shortens the sentence.
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The buzzword graveyard
BuzzwordWhat it often hidesSay instead
leverageuseuse, draw on
synergyworking togetherwork together
capacity-buildtrain, supporttrain, mentor, fund
mainstreaminclude routinelybuild into our normal work
paradigm shifta big changea big change
low-hanging fruiteasy winsthe easy wins
Buzzwords feel professional and say almost nothing. Each one is a place where you avoided choosing a precise word.
BuzzwordWhat it usually conceals
LeverageUse
SynergyWorking together, or nothing
Capacity-buildTrain, mentor, or fund — which?
Test each by replacing it with the plain word: if nothing is lost, it was doing no work.
Occasionally something is lost — "mainstream" in gender policy has a technical sense.
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Empty intensifiers & filler
  • “In order to” → to
  • “Due to the fact that” → because
  • “A large number of” → many
  • “At this point in time” → now
  • “In the event that” → if
Each replacement saves words and adds clarity. Do this once and your writing instantly sounds more confident.
PhraseReplace with
In order toTo
Due to the fact thatBecause
A large number ofMany
At this point in timeNow
In the event thatIf
With regard toAbout
These are find-and-replace edits. Doing them once across a document takes minutes and removes a noticeable amount of fog with no judgement required.
Keep the list in your editor as saved searches. The same six phrases account for a large share of padding in sector writing.
ImpactMojoEnglish for Development 101www.impactmojo.in
De-jargoning a real sentence
Before (jargon)
“Our organisation leverages multi-stakeholder synergies to mainstream capacity-building interventions that empower beneficiaries at the grassroots level.”
After (plain)
“We work with local groups to train farmers so they can run their own services.”
The plain version is shorter, true, and something a real person could repeat. The jargon version means whatever the reader wants it to.
What was removedWhat replaced it
Leverages multi-stakeholder synergiesWork with local groups
Mainstream capacity-building interventionsTrain
Empower beneficiariesSo that people can
At the grassroots levelIn their villages, or nothing
The rewrite is shorter and says more, because every abstraction was replaced by the concrete thing it was standing in for.
"At the grassroots level" is the clearest case: it adds no information to any sentence it appears in and can almost always be deleted.
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Three passes to cut jargon
01
READ ALOUD: any phrase you'd never say, rewrite
02
CIRCLE: every -ation, -ment, buzzword, acronym
03
REPLACE: with the plain word a friend would use
If you would not say it to a colleague over tea, do not write it in a report. Speech is your best plain-language test.
PassWhat you are looking for
Read aloudAnything you would never say
Circle-ation, -ment, buzzwords, acronyms
ReplaceThe word a colleague would use
Three passes is faster than one careful edit, because each pass looks for one thing and the eye stops trying to do everything at once.
Reading aloud is the highest-yield step in this whole course. Almost every unclear sentence is audible before it is visible.
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04
Section Four
Know Your Audience
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Who is reading, and what do they want?
Before writing a single line, name your reader. A donor, a village committee, a government officer and a journalist want different things from the same project — and reward completely different writing.
There is no ‘good writing’ in the abstract — only writing that is right for this reader, doing this job.
Before writing, nameAnd write it down
The single readerNot "stakeholders"
What they want from thisIn one line
What they will do nextThe action
What would lose themThe jargon, the length
Writing the reader down at the top of the draft, then deleting it before sending, is a two-minute habit that changes the whole document.
Where there are genuinely several readers, write for the primary one and add a short section for the others rather than averaging the register.
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Four readers, four hungers
ReaderWantsWatch out for
DonorResults, value for money, low riskOver-claiming; vague outcomes
CommunityRespect, plain words, usefulnessJargon; talking down
GovernmentAlignment with policy, data, protocolInformality; ignoring their schemes
MediaA clear story, a human angle, a numberDense detail; no headline
ReaderOpens withLoses them
DonorResults against targetVague outcomes; over-claiming
CommunityWhat it means for themJargon; being talked down to
GovernmentAlignment with policyInformality; wrong protocol
JournalistThe story and the numberLength; no quotable line
The government row is the one practitioners handle worst. Official correspondence has conventions of address and format, and ignoring them reads as carelessness.
Ask a colleague who has worked in government to check your first letter. The conventions are learnable and are not written down anywhere.
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Register: matching the formality
Register
The level of formality and tone you choose for a reader and a situation — from a quick WhatsApp to a formal MoU. Getting it wrong feels jarring.
Formal
Proposals, MoUs, policy briefs, journal articles. Full sentences, no slang, careful claims.
Informal
Team chat, quick updates, field notes. Warm, brief, direct. Still clear and respectful.
RegisterUse forMarker
FormalProposals, MoUs, policy briefsFull forms, no contractions
ProfessionalMost email and reportsContractions fine; plain words
InformalTeam chat, field coordinationShort, fast
Getting register wrong is jarring in both directions: an informal note to a ministry reads as careless, and a formal one to a colleague reads as displeasure.
When unsure, match the register of the message you are replying to. It is a reliable default and costs no thought.
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Tone is how the reader feels reading you
Tone is separate from formality. You can be formal and warm, or informal and cold. Development writing should usually be confident, honest and human — never boastful, never apologetic, never bureaucratic for its own sake.
  • Confident: state findings plainly, own the limits
  • Honest: report what failed, not only what worked
  • Human: there are people behind every number
Aim forAvoid
ConfidentBoastful
Honest about limitsApologetic
HumanBureaucratic
DirectBlunt
Formality and warmth are independent axes. A formal letter can be warm, and an informal message can be cold, which is why "be less formal" is rarely the right advice.
Where you have bad news, be direct and warm at once: say it plainly in the first line, then explain. Burying it reads as evasion.
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Rewrite the same fact for each reader
ReaderSame finding, their version
DonorEnrolment rose 22% against a 15% target, within budget.
CommunityMore of our children are now in school than last year.
GovernmentEnrolment rose 22%, in line with the SSA targets for the block.
MediaA village school doubled its girls' enrolment in one year.
One truth, four framings. None is dishonest — each leads with what that reader most needs to hear.
ReaderWhat changesWhat must not
DonorEmphasis on target and budgetThe number
CommunityWords and framingThe number
GovernmentPolicy alignmentThe number
JournalistThe angleThe number
Rewriting for an audience means changing the framing and the vocabulary. It does not mean changing what is true, and the line between them is worth watching.
A useful check: could all four versions sit on one page without contradicting each other? If not, one of them has drifted.
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Respect is measured in minutes
Assume your reader is overworked and skim-reading on a phone between meetings. Front-load the point. Use headings. Keep paragraphs short. Make it scannable.
If a busy reader can grasp your main message from the headings and first lines alone, you have done your job.
Assume the reader isSo
OverworkedFront-load the point
On a phoneShort paragraphs
SkimmingHeadings that state content
Between meetingsOne ask, clearly marked
Writing so that the headings alone carry the message is the single most useful structural discipline, because that is what a busy reader actually reads.
Test it: print the document, read only the headings and the first line of each paragraph. If the message survives, the structure works.
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The same word fits one reader, fails another
‘Disaggregated baseline’ is precise and welcome in a donor report; it is a wall in a village meeting. Audience does not just change your tone — it changes which words are clear and which exclude.
There are no universally ‘good’ words — only words that fit the reader in front of you. Choose them for that reader, every time.
TermClear toA wall for
Disaggregated baselineA donor M&E officerA village meeting
Gram sabhaEveryone locallyA Geneva reader
StuntingHealth specialistsMost readers
LogframeThe sectorA journalist
Clarity is a property of the pairing between word and reader, not of the word. That is why a universal jargon blacklist does not work.
The second row is worth noticing: local precision can be the jargon in an international document, and translating it away loses the meaning.
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Read it as your reader would
01
ASK: who opens this, and why?
02
ASK: what do they need in 30 seconds?
03
ASK: what word would confuse them?
04
CUT: everything that does not serve them
Audience-first writing is generous writing. You carry the effort so the reader does not have to.
Empathy questionWhat it removes
Who opens this, and why?The wrong framing
What do they need in 30 seconds?The buried point
What word would confuse them?The jargon
What does not serve them?Everything else
The fourth question is the one that cuts length. Most padding in sector documents serves the writer — showing effort, covering the writer — rather than the reader.
Audience-first writing takes longer to write and much less time to read, which is the trade the reader is entitled to.
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05
Section Five
Structure That Carries Meaning
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Structure is half the clarity
Even plain sentences fail if they arrive in the wrong order. How you sequence information decides whether a busy reader finds the point — or gives up looking for it.
Order is an act of kindness. Put the most important thing where the reader will actually see it: the top.
Wrong order looks likeReader effect
Context for three paragraphsThey stop before the point
The ask at the endThey miss it
Findings after methodThey skim past both
Recommendations in an annexNobody acts
Order is where most documents fail, and it is invisible to the writer because the writer discovered the material in that order.
Write in the order you thought, then reorder for the reader. Those are two different documents and both are necessary.
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Most important first
THE BOTTOM LINEKey detailsBackground
Borrowed from journalism: lead with the conclusion, then the key facts, then the background. The reader can stop at any point and still have the essentials.
LayerContains
The bottom lineWhat you found, what you want
Key detailsThe numbers that support it
BackgroundContext, method, history
The structure is borrowed from journalism, where a story had to survive being cut from the bottom by a sub-editor. The same is true of a report read in a hurry.
A reader can stop at any point and still have the essentials, which is the property no build-to-a-conclusion structure has.
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Bottom line up front
BLUF
‘Bottom Line Up Front’ — state your conclusion or ask in the first sentence, before the explanation. The reader learns what you want before deciding how much to read.
Buried
Three paragraphs of context… and only at the end: ‘so we need ₹2 lakh by Friday.’
BLUF
‘We need ₹2 lakh by Friday to keep the clinic open. Here is why…’
BLUF openingInstead of
"We need your approval by Friday to..."Three paragraphs of background
"Enrolment rose 22%; here is why.""This report presents findings..."
"Recommend adding one nurse per clinic.""Several options were considered..."
The objection — that it feels abrupt — is about the writer’s comfort rather than the reader’s. Readers overwhelmingly prefer to know what is wanted before deciding how much to read.
It also protects you: a reader who stops after one line has still received the message, which is not true of a document that builds to it.
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Each paragraph starts with its point
A topic sentence opens each paragraph with its main idea; the rest of the paragraph supports it. A reader skimming only the first line of every paragraph should still follow your argument.
One paragraph, one idea. If a paragraph needs two topic sentences, it is two paragraphs.
Skim testPass condition
Read only first lines of paragraphsThe argument still follows
Read only headingsThe message survives
Read only the summaryIt stands alone
These three tests take five minutes on a finished draft and catch structural problems that no amount of sentence editing would.
One paragraph, one point. A paragraph carrying two ideas will lose one of them, and it is never the one you intended.
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The one page that gets read
For many reports, the executive summary is the only part a senior reader opens. Write it last, but make it stand alone: the problem, what you did, what you found, what you recommend.
  • One page, no jargon, no new information not in the report
  • Lead with findings and recommendations, not method
  • Someone reading only this should still get the message
Executive summary mustCommon failure
Stand aloneRefers to "the above"
State findings, not process"This report examines..."
Contain no new informationIntroduces data not in the report
Fit one pageRuns to four
Carry the recommendationLeaves it to the conclusion
Write it last and write it as though the rest will not be read, because for most senior readers that is exactly what happens.
The second row is the commonest: a summary that describes what the report does rather than what it found is a table of contents in prose.
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Headings and signposts guide the eye
  • Headings that state content, not labels (‘What we found’, not ‘Section 3’)
  • Signpost phrases: ‘First…’, ‘In short…’, ‘The key risk is…’
  • Bullet lists for parallel items — not for everything
  • White space — a wall of text repels the eye
A reader should be able to navigate your document by headings alone, like a map. Make the map honest.
Signpost deviceDoes
Content headingsLet the reader navigate
"In short", "The key risk is"Mark what matters
Bullet listsShow parallel items
White spaceMakes the page enterable
"What we found" is a heading; "Section 3" is a label. The first does work for the reader and the second does work for the writer.
Bullets for parallel items only. Turning prose into bullets removes the connectives that carried the argument, and a page of fragments is harder to follow, not easier.
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Connect ideas, don't just stack them
Good structure also links sentences. Each sentence should pick up a thread from the last — old information first, new information at the end. That ‘known → new’ flow is what makes prose feel smooth.
Transitions are cheap and powerful: ‘but’, ‘so’, ‘because’, ‘for example’ tell the reader how ideas relate.
Known to newExample
End a sentence with the new idea...raised enrolment by 22%.
Start the next with that ideaThat rise was concentrated in...
Repeat the noun rather than pronounWhere "it" is ambiguous
The known-new pattern is what makes prose feel connected. Sentences that each introduce something new at the start read as a list, however correct they are.
Transitions are cheap and are not a substitute: "however" between two unconnected sentences does not connect them.
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06
Section Six
Everyday Professional Writing
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Email is most of your writing
You will write more emails than reports in your career, and your reputation is built on them, one message at a time. A clear, courteous, well-structured email marks you as someone reliable to work with.
Treat every email as a small piece of professional writing — because that is exactly what it is.
A good emailA bad one costs
One purpose, stated firstA thread of clarifications
One clear askNobody acting
A named deadlineA chase in a week
A subject line that works aloneBeing unfindable later
Your professional reputation is largely built through email, one message at a time, by people who will never see your reports.
The cost of a vague email is paid by the recipient and by you, twice over, in the follow-up thread. It is the cheapest thing in this course to fix.
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The subject line does the work
Weak subjectStrong subject
UpdateField report submitted — review by Fri 12 June
Important!!Action needed: sign MoU before 10 June
MeetingConfirm: budget call moved to Tue 3pm
HiQuestion on NFHS data for the WASH section
A good subject line says what it is and what you want. The reader should know whether to act before opening it.
Subject line should carryExample
What it is aboutField report
What is neededReview
By whenby Fri 12 June
Never"Important!!" or "Hi"
The subject line is read in a list of forty, on a phone, in three seconds. It is the only part of the message guaranteed to be seen.
It is also how the message is found again in a year. "Update" is unsearchable; "MoU signature — Bihar WASH" is not.
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A clean, courteous email
  • Greeting — use the name; match the relationship
  • Purpose first — why you are writing, in line one
  • One ask — make the action obvious
  • Deadline — say when, not ‘ASAP’
  • Sign off — warm, short, with your name and role
Re-read once before sending. Most email regret is a five-second fix.
ElementCommon slip
GreetingNo name, or the wrong register
Purpose in line oneBuried after context
One askFour asks, none prominent
Deadline"ASAP" — which means nothing
Sign-offNo role, so no context
"ASAP" is the single least useful word in professional email. It communicates urgency without a date, so the recipient decides, and usually decides later than you meant.
If there are genuinely four asks, number them and say so in the first line. A reader who sees "three things" will look for three.
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Asking clearly — and chasing politely
Making a request
  • Say exactly what you need and by when
  • Make it easy to say yes — attach, pre-fill
  • Give a reason; people help when they see why
Following up
  • Wait a reasonable time; assume goodwill
  • ‘Just checking in on this’ — brief, warm
  • Re-state the ask and deadline; don't make them scroll
Making a requestFollowing up
Say exactly what and by whenWait a reasonable time
Make it easy to say yesAssume goodwill
Give the reasonRestate the ask, briefly
Attach or pre-fillOffer a new date
Giving a reason measurably raises compliance, and it costs one clause. "Because the board meets on the 14th" is enough.
"Just following up" is fine and is not enough on its own. Repeat the ask in the follow-up, so the reader does not have to scroll.
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Notes people can actually use
Good minutes are not a transcript. Capture decisions, actions and owners — who will do what, by when. Everything else is usually noise.
Decision / ActionOwnerBy when
Finalise budget revisionPriya12 June
Share NFHS extract with teamArif8 June
Draft donor updateMeena15 June
RecordDo not record
Decisions takenWho said what
Actions, with ownersThe discussion
DeadlinesEvery point raised
What was explicitly not decidedYour own commentary
The last row is the underused one: recording what was deferred prevents the same conversation from recurring and prevents a decision being assumed.
Circulate within a day. Minutes sent a week later are a historical document; minutes sent the same evening are a management tool.
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WhatsApp vs email: pick the right pipe
Use WhatsApp forUse email for
Quick yes/no, urgent pingAnything that needs a record
Field coordination, photosDecisions, approvals, money
Informal team chatDonors, government, formal asks
‘Running late’Attachments and long detail
Rule of thumb: if you might need to prove it later, or it has an attachment, it belongs in email.
Use WhatsApp forUse email for
Quick yes or noAnything needing a record
Field coordination and photosDecisions and approvals
Informal team chatMoney and contracts
Time-critical pingsDonors and government
The dividing line is whether you would want to find it in two years. Messaging apps are not a record: people leave groups, phones change, history is lost.
Where a decision happens on WhatsApp, email it afterwards in one line to create the record. That habit resolves most later disputes.
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Rewriting a foggy email
Before
“Hi, just wanted to touch base regarding the thing we discussed, it would be great if you could possibly look into it whenever you get a chance, no rush but kind of urgent. Thanks!”
After
“Hi Ravi — could you approve the revised budget (attached) by Friday 12 June? We cannot release funds without it. Thanks!”
Name the person, the ask, the file and the deadline. ‘No rush but urgent’ tells the reader nothing — a date does.
BeforeAfterWhat changed
"the thing we discussed"The named documentSpecificity
"whenever you get a chance"A dateA deadline
"no rush but kind of urgent"One clear urgencyConsistency
"look into it"Approve, review, signA verb they can act on
The original message is friendly and unactionable. The recipient cannot tell what is wanted, by when, or how urgent it is, so it goes to the bottom of the pile.
The rewrite is not less warm. Naming the person and thanking them keeps the warmth while making the request answerable.
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Brevity without coldness
Short messages can read as curt. A single warm word — ‘Thanks!’, ‘Got it’, ‘Hope you're well’ — costs nothing and keeps a working relationship human, especially across cultures and languages.
Clarity and warmth are not a trade-off. Be brief and kind.
Short and warmShort and cold
"Got it — thanks.""Noted."
"Will do, by Thursday.""OK."
"Hope you are well. Quick question:""Question:"
One warm word costs a second and prevents the reading of curtness that short messages otherwise invite, particularly across languages and hierarchies.
This matters most upward and outward. A brusque message to a peer is fine; the same message to a partner reads as displeasure.
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07
Section Seven
Grammar That Actually Trips People Up
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Indian English is not broken English
Indian English is a legitimate, fully grown variety of English, with its own valid conventions — like American, British or Australian English. ‘Prepone’, ‘do the needful’, ‘kindly revert’ are perfectly correct in their context.
This section is about audience fit, not about ‘errors of shame’. When writing for an international donor, you may choose international conventions — a choice, not a correction.
Indian English formStatus
PreponeStandard in Indian English; useful and clear
Do the needfulStandard in Indian English; opaque elsewhere
Kindly revertStandard here; "revert" reads oddly abroad
Lakh, croreStandard; convert for international readers
These are conventions of a legitimate variety, not errors. The question is never whether they are correct but whether your reader shares them.
Numbers deserve particular care: an international donor will misread a crore, so give both — "Rs 5 crore (about USD 600,000)".
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Subject–verb agreement
Tripping pointFits international convention
The team are submitting… (group)The team is submitting… (US/intl: singular)
The data is clearThe data are clear (formal/academic: plural)
Each of the women have…Each of the women has…
One of the reports were lateOne of the reports was late
‘Data’ as singular is now widely accepted; in academic writing, many journals still want the plural. Match the house style of where you are sending it.
SlipInternational convention
Each of the women haveEach of the women has
The data is clear (formal)The data are clear
One of the villages areOne of the villages is
A number of reports wasA number of reports were
The pattern in three of these is the same: a plural noun sits between the subject and the verb, and the ear agrees with the nearer noun.
Find the real subject and ignore what is between. "Each" and "one of" are singular however many nouns follow them.
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Articles: a, an, the
Articles are famously tricky if your first language has none. A quick guide: a/an for one of many (not yet known to the reader); the for a specific one the reader can identify; no article for general plurals and uncountables.
UseExample
a / an (one, new)We ran a training in Patna.
the (specific, known)The training we ran went well.
no article (general)Training improves outcomes.
UseWhenExample
a / anOne of many, new to the readerWe opened a clinic
theA specific one the reader can identifyThe clinic in Ward 4
No articleGeneral plurals and uncountablesNurses need training
Articles carry information about what the reader already knows, which is why they feel arbitrary to speakers of languages that carry it differently.
A quick check: first mention takes "a", later mentions take "the". That rule alone resolves the majority of cases in ordinary prose.
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‘A’ or ‘an’ goes by sound
  • Use an before a vowel sound: an NGO, an hour, an MoU
  • Use a before a consonant sound: a university, a one-day event
  • It is the sound, not the letter — ‘an honest’, ‘a useful’
Say it aloud. ‘An NGO’ sounds right because ‘N’ begins with a vowel sound (‘en’).
SoundArticleExample
Vowel soundanan NGO, an hour, an MoU
Consonant soundaa university, a one-day event
Not the letterSay it aloudan honest broker; a useful tool
"An NGO" is correct because the letter N is pronounced "en", which begins with a vowel sound. The spelling is irrelevant.
This is one of the few English rules that is genuinely mechanical: say the next word aloud and the article follows.
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Tenses for reports
For…UseExample
What you didPast simpleWe trained 30 nurses.
What the data showsPresent simpleThe data show a 22% rise.
Ongoing workPresent continuousWe are scaling to four blocks.
Findings that still holdPresent simpleFemale literacy lowers fertility.
Most report confusion comes from drifting between tenses. Pick the right one for each job and stay consistent within a section.
ForUseExample
What you didPast simpleWe trained 30 nurses.
What data showsPresent simpleThe data show a 22% rise.
Ongoing workPresent continuousWe are scaling to four blocks.
A standing findingPresent simpleFemale literacy is lower in...
What you will doFuture / modalWe will add a second nurse.
Report tense is largely mechanical and is one of the easiest things to get consistently right. Mixing tenses within a section is what reads as unpolished.
Do one editing pass for tense alone, section by section. It is faster than trying to catch it while checking everything else.
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Prepositions: small words, big traps
Common slipInternational convention
discuss about the plandiscuss the plan
comprise of three partscomprise three parts
cope up with the loadcope with the load
different than last yeardifferent from last year
Prepositions rarely follow logic — they are learned by ear, phrase by phrase. Keep a personal list of the ones that catch you.
CommonInternational convention
Discuss about the planDiscuss the plan
Comprise of three partsComprise three parts
Cope up with the loadCope with the load
Different than last yearDifferent from last year
Revert backReply
Prepositions are memorised rather than derived, so there is no rule to learn — only a short list of the ones that recur in sector writing.
Keep your own list of the five you get wrong most and check for them specifically. It converges quickly.
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Variety differences, framed as choices
Indian EnglishInternational (donor) EnglishBoth are valid
kindly revertplease replycontext decides
do the needfulplease take the necessary actioncontext decides
prepone the meetingmove the meeting earliercontext decides
intimate the teaminform / notify the teamcontext decides
When the reader is an international funder, the right-hand column avoids confusion. That is a deliberate, professional choice — not a verdict that you were wrong.
Indian EnglishInternationalChoose by
Kindly revertPlease replyWho reads it
Do the needfulPlease take the necessary actionWho reads it
PreponeMove earlierWho reads it
Lakh / croreHundred thousand / ten millionAlways convert for donors
Framing these as choices rather than corrections matters. Writing in a variety your reader shares is competence, not a concession.
The last row is the only one that is not a style choice. A misread crore is a factual error in a budget document.
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Three marks worth getting right
  • Comma splice: don't join two sentences with a comma — use a full stop or ‘and/but’
  • Apostrophes: ‘its’ = belonging; ‘it's’ = it is
  • Semicolons: link two closely related full sentences — use sparingly
When unsure, a full stop is almost always safe. Short sentences need less punctuation — another reason to keep them short.
MarkRuleTest
Comma spliceDo not join two sentences with a commaCould each half stand alone?
Its / it’sIt’s = it isRead it as "it is"
SemicolonLinks two full sentencesBoth halves complete?
These three account for most punctuation errors in professional writing, and each has a mechanical test that takes a second to apply.
When in doubt use a full stop. Two short sentences are never wrong, and the alternative usually is.
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Catch your own slips
01
READ ALOUD: the ear catches what the eye misses
02
ONE PASS PER ISSUE: articles, then tenses, then commas
03
USE A CHECKER: but never trust it blindly
04
ASK A COLLEAGUE: a second reader is gold
Grammar is a skill, not a character trait. Everyone — including native speakers — edits. The shame is misplaced; the practice is universal.
PassCatches
Read aloudAwkwardness, run-ons, missing words
Articles onlya / an / the
Tenses onlyMixed tense within a section
Commas onlySplices
A colleagueWhat you cannot see
One issue per pass is the method. Trying to catch everything in one read means catching the first error and losing attention for the rest.
Grammar checkers are useful and confident, which is a dangerous combination. They flag correct sentences and miss whole categories of error.
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08
Section Eight
Writing Reports & Briefs
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The anatomy of a project report
SectionAnswersKeep it
Executive summaryWhat should I know?1 page, standalone
Context / problemWhy this work?Short, sourced
What we didThe activitiesConcrete, past tense
FindingsWhat happened?Evidence, with numbers
RecommendationsSo what now?Specific, actionable
Lead with findings and recommendations. Method and context support the story — they are not the story.
SectionFrequent failure
Executive summaryDescribes the report instead of the findings
ContextThree pages of unsourced background
What we didWritten as intentions, not actions
FindingsMixed with interpretation
RecommendationsToo vague to act on
Separating findings from interpretation is the discipline that makes a report checkable: the reader can accept your data and dispute your reading.
Context sections are where length accumulates. Ask what the reader must know to understand the findings, and cut everything else to an annex.
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The policy brief: short, sharp, actionable
A policy brief is two to four pages aimed at a decision-maker who has minutes, not hours. It states a problem, gives the evidence, and recommends specific, feasible action.
01
THE PROBLEM: stated in one line
02
THE EVIDENCE: 2–3 key findings
03
THE OPTIONS: what could be done
04
THE ASK: one clear recommendation
Brief elementLength
The problemOne paragraph
The evidenceHalf a page, with a chart
The recommendationSpecific, numbered
Why nowTwo sentences
TotalTwo to four pages
"Why now" is the element most often missing and the one that determines whether a brief is acted on: a decision-maker needs a reason to act this quarter.
Write the recommendation first and build the brief to support it. Briefs written the other way round arrive without a clear ask.
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Two formats, two jobs
Report
The full record — method, detail, evidence, annexes. Written so the work can be checked and repeated.
Brief
The persuasion — one problem, the key evidence, a clear recommendation. Written so action can be taken.
A brief is not a shorter report. It is a different document with a different goal: not to inform fully, but to move a decision.
ReportBrief
PurposeThe recordThe persuasion
LengthAs long as neededTwo to four pages
Contains methodYesA line, at most
Ends withConclusionsA specific ask
A brief is not a shortened report. It is a different document with a different purpose, and producing one by cutting the other produces neither.
Write both when the work warrants it: the report so the work can be checked, and the brief so it can be acted on.
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Topic → evidence → takeaway
A strong analytical paragraph has a simple engine: a topic sentence stating the point, evidence that supports it, and a takeaway that says why it matters.
01
TOPIC: state the claim
02
EVIDENCE: the number or example
03
TAKEAWAY: so what it means
ElementWhat it does
Topic sentenceStates the claim
EvidenceThe number or example
TakeawaySays why it matters
Most weak analytical paragraphs are missing the third element: they present a fact and leave the reader to work out its significance, which the reader will not do.
The takeaway is also where over-claiming enters. Say what the evidence supports and no more — "appears to be", not "was caused by".
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The engine in one paragraph
Topic → Evidence → Takeaway
(Topic) Girls' enrolment rose sharply this year. (Evidence) It climbed 22%, from 180 to 220 girls, against a 15% target. (Takeaway) The after-school transport scheme appears to be the main driver, and is worth scaling to neighbouring blocks.
Three sentences, one idea, fully argued. Most good report paragraphs are this shape.
SentenceDoing
Girls’ enrolment rose sharply this year.Topic — the claim
It climbed 22%, from 180 to 220, against a 15% target.Evidence
The transport scheme appears to be the main reason.Takeaway, hedged
Note "appears to be". The paragraph makes a causal suggestion without asserting one, which is what the evidence in it can support.
Three sentences is a complete analytical paragraph. Most weak writing in this genre is the same three ideas spread over eight sentences.
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Cut until it bleeds, then stop
  • Delete the first sentence — usually a warm-up
  • One idea per paragraph
  • If it only sounds clever, cut it
  • Ask each sentence: what are you for?
Word count falls draft by draft (illustrative)
Illustrative
Illustrative, but the habit is real: a finished report is one you have cut, not one you kept adding to. Same meaning, fewer words.
CutBecause
The first sentenceIt is usually a warm-up
Anything that only sounds cleverIt serves you, not the reader
Deleting a draft paragraph’s opening sentence works often: the point starts in sentence two.
There is a floor: cutting past the reader’s minimum context transfers the work to them.
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Make recommendations someone can act on
Weak (vague)Strong (actionable)
Strengthen the system.Add a second nurse to each of the 4 clinics by Q3.
Raise awareness.Run 12 village meetings before the monsoon.
Improve coordination.Hold a monthly review with the block officer.
A recommendation a reader cannot picture doing is not a recommendation. Name the action, the owner and the timeline.
VagueActionableWhat was added
Strengthen the systemAdd a second nurse to each of 4 clinics by Q3What, how many, by when
Raise awarenessRun 12 village meetings before the monsoonNumber and deadline
Improve coordinationHold a monthly review with the block officeWho and how often
A recommendation needs an actor, an action, a quantity and a date. Missing any one of them and it cannot be accepted, refused or tracked.
Naming the actor is the part that feels presumptuous and is the part that makes it real. A recommendation addressed to nobody is a wish.
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Before you submit, ask…
  • Does the summary stand alone and lead with findings?
  • Is every acronym spelled out on first use?
  • Does each paragraph have one clear point?
  • Are recommendations specific, owned and timed?
  • Have I cut every sentence that earns nothing?
  • Could my target reader skim it in five minutes?
CheckFails if
Summary stands aloneIt refers to "the above"
Acronyms spelled outAny is not, anywhere
One point per paragraphYou cannot state it in a phrase
Recommendations owned and timedNo actor or no date
Nothing kept for sounding cleverYou would defend it on style
Run this list before submitting anything. It takes ten minutes and catches most of what a reviewer would send back.
The last row is the hardest to apply to your own work, which is why an outside reader is worth more than a third self-edit.
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09
Section Nine
Communicating Data & Evidence in Words
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Turn statistics into sentences people feel
Numbers do not speak for themselves; you translate them. The skill is to carry a statistic into a plain sentence that a non-specialist reader can picture — without distorting it.
Raw statisticPlain sentence
TFR fell from 2.7 to 2.0Families are having fewer children than a decade ago.
62% vs 38% completionBoys finish school far more often than girls here.
n=636,000 householdsOne of the largest health surveys in the world.
Raw statisticPlain sentence
22.3% increase in enrolmentAbout one in five more children are in school
MPCE of Rs 2,700 (median)Half of households spend less than Rs 2,700 a head
DEFF of 2This sample is about as informative as half its size
18% missing on incomeNearly one in five gave no income figure
Translation is not simplification. Each right-hand sentence carries the same content and is harder to misread, which is the test worth applying.
Where a plain phrasing would lose precision that matters, keep the number and add the plain version alongside rather than choosing.
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Put a chart into words
When you describe a chart in text, do not narrate every number. State the pattern, then the most important point, then the exception if there is one.
01
PATTERN: overall, enrolment rose
02
PEAK / KEY POINT: most in the last year
03
EXCEPTION: except in two drought blocks
Describe a chart in this orderDo not
The overall patternNarrate every bar
The most important pointRead the axis labels aloud
The exception, if there is oneDescribe the colours
A chart already shows the numbers. The text should say what the reader is meant to take from it, which the chart cannot do.
If the pattern cannot be stated in one sentence, the chart is probably showing too much and should be split.
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Round, compare, anchor
  • Round for prose: ‘about a third’ beats ‘32.7%’
  • Compare: ‘twice the state average’ means more than a bare number
  • Anchor: ‘1 in 5 children’ is more vivid than ‘20%’
  • One number at a time — never a sentence stuffed with five
In a report table, keep the precise figure. In a sentence, give the reader a number they can hold in their head.
TechniqueExample
Round"About a third", not 32.7%
Compare"Twice the state average"
Anchor"1 in 5 children", not 20%
One number per sentenceNot four in a clause
Anchoring works because readers picture people rather than percentages. "One in five children" is imaginable; twenty per cent is arithmetic.
Do not round in a table where the precise figure matters. The rounding is for prose, and the exact number belongs in the annex.
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Don't fake an accuracy you don't have
Writing ‘47.3% of beneficiaries’ from a sample of 60 people pretends to a precision the data cannot support. The decimal is false precision — it misleads by looking exact.
False precision
“47.3% of the 60 respondents…” — that is about 28 people. The decimal is noise.
Honest
“Roughly half (28 of 60) respondents…” — precise about the count, honest about the share.
Sample sizeDefensible precision
60 respondentsWhole numbers, or "about half"
600Whole percentage points
6,000One decimal, sometimes
Administrative censusAs recorded
A decimal point is a claim about precision. Writing 47.3% from sixty people asserts an accuracy of one part in a thousand from a sample of sixty.
The reader cannot tell the difference between a well-founded decimal and a spurious one, which is why the burden sits with the writer.
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The words that keep you honest
Good data writing carries its own uncertainty. Qualifiers are not weakness — they are accuracy. They tell the reader how far to trust the number.
  • ‘about’, ‘roughly’, ‘around’ — for estimates
  • ‘in this sample’, ‘in these 5 villages’ — scope of the claim
  • ‘suggests’, ‘is associated with’ — not ‘proves’ or ‘causes’
  • ‘preliminary’, ‘early data’ — when the work is unfinished
QualifierSignals
About, roughly, aroundThis is an estimate
In this sampleNot necessarily the population
At leastUnder-reporting is expected
Appears to, is associated withNot established as causal
IllustrativeNot from a specific study
Qualifiers are accuracy rather than hedging, and the distinction is whether they are specific. "Roughly a third" is precise about its imprecision; "somewhat significant" is not.
Stacked hedges cancel out. "May possibly indicate a potential trend" tells a reader nothing and reads as evasion.
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Don't let language claim causation
Overclaims causeHonest wording
The training raised incomes.Incomes rose among those trained.
Literacy reduces fertility.Higher literacy is linked with lower fertility.
Our clinic cut mortality.Mortality fell after the clinic opened.
Unless you ran a proper evaluation with a comparison group, write ‘is linked with’ or ‘followed’ — not ‘caused’. The verb is where overclaiming hides.
Over-claims causeHonest wording
The training raised incomesIncomes rose among those trained
Literacy reduces fertilityHigher literacy is linked with lower fertility
Our clinic cut mortalityMortality fell in the area we serve
The scheme lifted 10,000 out of poverty10,000 participants crossed the line
The causal verb is where the claim inflates: raised, reduced, cut. Each asserts a counterfactual the data usually cannot support.
Say what you observed and, separately, what you think explains it. A reader can accept the first while disputing the second, which is a stronger position than blending them.
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Always name the source and the date
  • Name the source: ‘(NFHS-5, 2019–21)’, not ‘studies show’
  • Give the date — a 2011 figure may be a different country now
  • State the denominator: per 1,000? of eligible children?
  • Flag your own estimates as illustrative or approximate
A sourced number is trusted; an unsourced one invites doubt about everything around it. Citation is credibility.
Sourcing elementWithout it
The source name"Studies show" is unverifiable
The yearA 2011 figure may describe another country
The denominatorThe number is uninterpretable
Whether it is your own estimateIt reads as official
"Studies show" is the weakest phrase in evidence writing. It names nothing, can be checked by nobody, and is used most where the evidence is thinnest.
Flag your own estimates explicitly as illustrative. A number that turns out to be invented does more damage than a gap would have.
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10
Section Ten
Storytelling & Ethical Representation
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A story carries what a number cannot
Numbers prove scale; stories create understanding. A single, well-told human story lets a reader feel why the work matters — and people act on what they feel. The best communication pairs the two.
The death of one person is a tragedy; the death of millions is a statistic.
— a grim adage on why one story moves us more than a number
Numbers doStories do
Establish scaleCreate understanding
Allow comparisonShow mechanism
Support a claimMake it matter
Survive scrutinySurvive memory
Pairing them is the standard advice and the sequencing matters: the story makes the reader care, and the number establishes that the case is not exceptional.
A story without a number is an anecdote; a number without a story is rarely acted on. Both failures are common in sector writing.
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Anatomy of a good case study
01
PERSON: a real individual, named (with consent)
02
SITUATION: their life before
03
CHANGE: what happened, concretely
04
MEANING: what it shows — honestly, not heroically
A case study illustrates a pattern; it does not prove one. Use it to make the data human, never to replace the data.
ElementFailure to avoid
Person, named with consentA composite presented as real
Situation beforeExaggerated hardship
What changed, concretelyAttribution to your programme alone
What it showsA heroic arc
The composite case study is common and is a fabrication unless labelled. If you combine several people, say so in the text, not a footnote.
A case study illustrates a pattern established elsewhere. Used as the evidence itself, it is a single observation with a photograph.
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Dignity, not ‘poverty porn’
Poverty porn
Imagery or writing that exaggerates suffering to provoke pity and donations, stripping people of dignity and agency and reducing them to their hardship.
If a story makes the reader pity rather than respect the person — or erases everything they do for themselves — it has crossed the line. Show strength, choices and context, not only need.
Poverty-porn mechanismThe alternative
NamelessnessA name, with consent
Suffering with no contextCause and context
Passive postureShow them acting
Need aloneNeed alongside agency
The test the sector uses is whether a reader is left with pity or respect. Pity closes analysis; respect keeps the person in view as a person.
The commercial defence — that it raises more money — is contested even on its own terms, and the sector codes constraining it were written by fundraisers.
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Consent in storytelling is non-negotiable
  • Ask permission to tell the story — and to use the name and photo
  • Explain where it will appear and for how long
  • Let people say no, or change their mind, without penalty
  • Take special care with children, survivors and vulnerable groups
Consent to receive a service is not consent to star in a fundraising video. Ask separately, ask clearly.
Consent must coverBecause
Telling the story at allNot implied by participation
Name and photographSeparate decisions
Where it will appearA website is not a newsletter
For how longConsent is not permanent
The right to withdrawCircumstances change
Consent that costs the person something to refuse is not consent. If saying no risks their place in the programme, you have permission instead.
Take particular care with children, survivors of violence and anyone identifiable to their own neighbours. A blurred face and a named village is not anonymity.
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Words that respect, not label
LabellingPeople-first
the poor / the disabledpeople living in poverty / with disabilities
AIDS victimspeople living with HIV
illiterate womenwomen who have not had schooling
slum-dwellersresidents of informal settlements
Lead with the person, not the condition. Language that defines people by their hardship quietly takes their dignity.
LabellingPeople-first
The poorPeople living in poverty
The disabledPeople with disabilities
AIDS victimsPeople living with HIV
Illiterate womenWomen who have not been to school
Slum-dwellersResidents of informal settlements
The principle is that a condition is something a person has or lives in, not what they are. It costs a few words and it is now standard in most style guides.
Preferences vary and some communities prefer identity-first language. Where a group has stated a preference, follow it rather than the general rule.
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Tell stories with, not about
Extractive storytelling takes a community's pain, packages it for distant audiences, and gives nothing back. Non-extractive practice shares power: people help shape how they are shown.
  • Let people review how their story is told before it is published
  • Use their own words where you can; quote, don't paraphrase away
  • Show the story to the community, in a form they can use
ExtractiveNon-extractive
Story taken and packagedStory shaped with the person
They see it publishedThey review it first
Nothing returnsA copy, and a say
Their words edited to fitQuoted as said
Showing someone how they will appear before publication is the single most useful practice here, and it is skipped almost universally on grounds of time.
It also improves accuracy. People correct details in their own story that no editor would have caught.
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Before you publish a story, ask…
  • Did this person freely consent to this use?
  • Does it show their dignity and agency, not only their need?
  • Would they recognise and approve of how they appear?
  • Am I telling this with them, or extracting it from them?
  • Does the community get anything back from this story?
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11
Section Eleven
Speaking, Presenting & Further Reading
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You will be heard as much as read
Communication is not only on the page. You will pitch to funders, brief officials, present at workshops and answer hard questions live. The same principles apply: know your audience, lead with the point, keep it plain.
A clear speaker who pauses and breathes always beats a fast one who never stops. Slow is clear; clear is confident.
WrittenSpoken equivalent
BLUFSay the ask in the first ten seconds
Short sentencesShort sentences, slower
HeadingsSignposting: "three things"
White spacePauses
The principles transfer directly. What changes is that a listener cannot go back, so structure has to be announced rather than shown.
Announcing the shape — "I will cover three things" — lets the listener follow and lets them notice when you have finished.
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Slides support you — they are not the talk
  • One idea per slide — you are the presentation, not the deck
  • Few words, large type; never read your slides aloud
  • Open with the bottom line, then the evidence (BLUF on stage too)
  • End with one clear ask or message, not ‘any questions?’
If your slides could be emailed and fully understood without you, you are not needed in the room. Make yourself necessary.
Slide ruleBecause
One idea per slideThe audience reads or listens, not both
Few words, large typeThe back row exists
Never read your slidesThey can read faster than you speak
Open with the bottom lineAttention is highest at the start
End with one askOtherwise nothing follows
A dense slide competes with you for the audience’s attention, and it wins. The slide should be the evidence and you should be the argument.
Prepare for the deck failing. If the projector does not work, you should still be able to give the talk.
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Your work in 30 seconds
An elevator pitch explains who you help, what you do and why it matters — in the time of a short lift ride. Prepare and practise it; the chance comes without warning.
01
WHO: the problem and whom it hits
02
WHAT: what you do about it
03
PROOF: one number or result
04
ASK: what you want from this person
Pitch elementOne sentence each
WhoThe problem and whom it affects
WhatWhat you do about it
Why it mattersWhat changes if it works
The askWhat you want from this person
Four sentences is about thirty seconds. Writing them down and saying them aloud a dozen times is the whole preparation, and it is worth doing once a year.
The ask is the part people omit and the reason the conversation ends politely with nothing following.
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Answering questions under pressure
  • Pause before answering — a breath is not weakness
  • Restate the question briefly — buys time, confirms you heard it
  • Answer the question asked; if you don't know, say so and offer to follow up
  • Keep answers short; a long answer hides the point
‘That's a good question — let me check and get back to you’ is a strong answer, not a failure. Honesty builds trust.
Under pressureDo
A hostile questionPause; restate it; answer the question asked
You do not knowSay so, and offer to follow up
A long rambling questionTake the answerable part
A challenge to your dataAgree on what the data can support
A pause before answering reads as consideration, not weakness. The instinct to fill the silence is what produces the answer you regret.
"I do not know, I will send it by Friday" is a strong answer and is remembered as reliability. Inventing a figure is remembered differently.
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Presenting clearly in your second language
  • Slow down — nerves speed you up; the audience needs time
  • Short sentences are easier to say and to follow
  • Practise the opening and closing word-for-word; improvise the middle
  • Your accent is fine — clarity and structure matter far more than sounding native
The audience wants your ideas, not a performance of perfect English. Speak to be understood, and you will be.
ESL presentingWhy
Slow down deliberatelyNerves speed you up
Short sentencesEasier to say and to follow
Script the opening and closingThe two moments that matter most
Improvise the middleIt sounds natural
Do not apologise for your EnglishIt cues the audience to listen for errors
The last row is the important one. An apology at the start makes the audience listen for mistakes instead of for content.
Accent is not a clarity problem; speed and sentence length are. Both are entirely within your control and both improve with one rehearsal.
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The shelf every writer should know
  • The Elements of Style — Strunk & White (the classic brevity manual)
  • “Politics and the English Language” — George Orwell, 1946 (read the six rules)
  • Plain English Campaign (plainenglish.co.uk) — free guides & the ‘Crystal Mark’
  • On Writing Well — William Zinsser (warm, practical)
  • Style: Lessons in Clarity and Grace — Joseph Williams
SourceWhat it gives you
Strunk and WhiteBrevity, as a habit
Orwell, 1946Six rules and the reason for them
Plain English CampaignFree before-and-after examples
Your own last reportThe most useful exercise here
The last row is not a joke. Rewriting one page of your own writing with this course open beside you teaches more than any of the books.
Keep a personal list of the three faults you commit most. Everyone has three, and knowing yours makes self-editing fast.
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Orwell's six rules for clear writing
  • Never use a metaphor, simile or figure of speech you are used to seeing in print
  • Never use a long word where a short one will do
  • If it is possible to cut a word out, cut it out
  • Never use the passive where you can use the active
  • Never use a foreign phrase or jargon word if there is an everyday English equivalent
  • Break any of these rules sooner than say anything outright barbarous
From ‘Politics and the English Language’ (1946). Eighty years on, still the best one-page writing course.
Orwell’s ruleThe modern equivalent
No stale metaphorCut "grassroots", "on the ground"
No long word where a short one will doUtilise → use
Cut a word if you canEvery draft, once
Avoid the passive where you canSay who did what
No jargon where plain English will doSection 3, entire
Break any of these before writing barbarouslyJudgement over rules
The sixth rule is the one that keeps the list usable: it explicitly subordinates the rules to whether the sentence works.
The 1946 essay is short, free, and remains the best thing written on why unclear prose is a political rather than merely a stylistic problem.
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If you remember five things
  • Clarity over cleverness — plain words win
  • Cut the jargon — say it as you would over tea
  • Bottom line up front — respect the reader's time
  • Your variety of English is valid — fit the audience by choice
  • Behind every story is a person — consent and dignity first
Pair this deck with ImpactMojo's Grant Writing, Data Literacy and Research Communication 101 courses.
TakeawayThe habit it becomes
Clarity over clevernessRead it aloud
Cut the jargonCircle every -ation
Bottom line up frontPut the ask in line one
Your English is validChoose by audience, not anxiety
A person behind every numberAsk before you publish
All five are habits rather than knowledge, which means they improve with repetition and decay without it.
If you adopt one, adopt reading aloud. It catches unclear sentences, missing words, wrong register and jargon in a single pass.
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English for Development 101 · Complete
Write to be
understood.
CC BY-NC-ND 4.0·Free Forever·ImpactMojo 101 Series