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Grievance Redressal

We're committed to addressing your concerns promptly and fairly

Last Updated: December 4, 2025

Our Commitment

At ImpactMojo, we value your trust and are dedicated to providing excellent educational services for development professionals. If you have any concerns, complaints, or feedback about our platform, courses, or services, we want to hear from you.

We promise: Every grievance will be acknowledged within 2 business days and resolved within 15 business days. Your feedback helps us improve.

What Can You Report?

Our grievance mechanism covers a wide range of concerns:

Course Content

Issues with accuracy, quality, accessibility, or errors in course materials

Workshops & Events

Concerns about scheduling, delivery, facilitators, or workshop experience

Technical Issues

Website problems, access issues, broken features, or platform bugs

Payment & Refunds

Billing issues, refund requests, or payment processing problems

Privacy & Data

Concerns about data handling, privacy, or account security

Other Concerns

Any other feedback, suggestions, or issues not listed above

Resolution Timeline

We follow a structured process to ensure your grievance is handled promptly:

1

Acknowledgment

We acknowledge receipt of your grievance and assign a reference number for tracking.

Within 2 business days
2

Initial Review

Our team reviews your concern and may reach out for additional information if needed.

Within 5 business days
3

Investigation

We investigate the issue thoroughly and work on an appropriate resolution.

Within 10 business days
4

Resolution & Response

You receive our response with the resolution, explanation, and any corrective actions taken.

Within 15 business days

Note: Complex issues may require additional time. If we need more than 15 business days, we'll notify you with an updated timeline and keep you informed of progress.

Submit Your Grievance

Please provide as much detail as possible to help us address your concern effectively.

Escalation Process

If you're not satisfied with the initial resolution, you can escalate your grievance:

Level 1: Support Team

All grievances are first handled by our support team who will work to resolve your concern.

Level 2: Founder Review

If you're unsatisfied with the Level 1 response, you can request an escalation to the Founder for review. Send an email with "ESCALATION" in the subject line and your original reference number.

Escalation Timeline: Escalated grievances will be reviewed and responded to within 7 additional business days.

Alternative Contact Methods

You can also reach us through the following channels:

Email

hello@impactmojo.in

Use subject line "Grievance: [Brief Description]"

Mojini Chatbot

Click the chat button in the bottom right corner for quick assistance

Available 24/7 for common queries

Our Principles

We handle all grievances with the following principles:

  • Fairness: Every complaint is treated impartially and objectively
  • Confidentiality: Your information is kept private and secure
  • Transparency: We keep you informed throughout the process
  • Accountability: We take responsibility and implement improvements
  • Timeliness: We respond within our stated timelines
  • Non-Retaliation: No negative consequences for raising genuine concerns