Refund Policy
Fair and transparent refund guidelines for our premium services
Our Commitment to Fairness
At ImpactMojo, we believe in transparency and fairness in all our dealings. This policy outlines when and how refunds are processed for our premium services.
Remember: All our core courses are permanently free! This refund policy only applies to optional premium services, paid workshops, and coaching sessions.
Free Content - No Refund Needed
The following are always free and require no payment:
- All courses in our course catalog
- Interactive labs and educational games
- Downloadable handouts and resources
- Blog articles and podcast episodes
- Basic tools and calculators
Since these are free, no refund is applicable. Voluntary contributions ("pay what you think is fair") are donations and are generally non-refundable, though we'll consider requests on a case-by-case basis.
Workshop Refunds
For paid workshops and masterclasses, our refund policy is based on cancellation timing:
| Cancellation Timing | Refund Amount | Status |
|---|---|---|
| More than 7 days before workshop | 100% refund | Full Refund |
| 3-7 days before workshop | 50% refund | Partial Refund |
| Less than 3 days before workshop | No refund | No Refund |
| No-show without notice | No refund | No Refund |
Workshop Transfers
If you cannot attend a workshop, you have these alternatives:
- Transfer to another date: Free transfer to the next available session (subject to availability)
- Send a substitute: You may send a colleague in your place at no extra charge
- Convert to credit: Apply your payment as credit toward future workshops or premium services
Coaching Session Refunds
For one-on-one or group coaching sessions:
| Cancellation Timing | Refund Amount | Status |
|---|---|---|
| More than 48 hours before session | 100% refund or reschedule | Full Refund |
| 24-48 hours before session | 50% refund or reschedule | Partial Refund |
| Less than 24 hours before session | No refund (reschedule once allowed) | No Refund |
Coaching Package Refunds
If you've purchased a coaching package:
- Unused sessions can be refunded at a prorated rate
- Completed sessions are non-refundable
- Package credits are valid for 12 months from purchase
Premium Membership Refunds
For premium membership subscriptions:
- Monthly subscriptions: Cancel anytime; no refunds for partial months
- Annual subscriptions: Prorated refund available within first 30 days; after that, you may cancel but no refund is provided
- Organizational plans: Custom refund terms as specified in your agreement
Note: Premium membership benefits stop immediately upon cancellation. If you have remaining days in a billing period, you retain access until the period ends.
Cancellation by ImpactMojo
If we cancel a workshop, session, or service:
- You will receive a 100% refund or the option to transfer to another date
- We will notify you as soon as possible
- Refunds will be processed within 7-10 business days
Reasons we might cancel include insufficient enrollment, instructor unavailability, or unforeseen circumstances.
How to Request a Refund
To request a refund, please:
- Email us at hello@impactmojo.in
- Include "Refund Request" in the subject line
- Provide your order/registration details
- State the reason for your refund request
Processing Time
- We will acknowledge your request within 2 business days
- Approved refunds are processed within 7-10 business days
- Refunds are issued to the original payment method
- Bank processing may take an additional 3-5 business days
Exceptional Circumstances
We understand that life happens. In exceptional circumstances such as:
- Medical emergencies (with documentation)
- Family emergencies
- Natural disasters affecting your area
- Travel disruptions beyond your control
We will work with you to find a fair solution, which may include full refunds, transfers, or credits regardless of the standard policy timeline.
Questions?
If you have questions about our refund policy or need assistance with a specific situation, please contact us:
- Email: hello@impactmojo.in
- Website: www.impactmojo.in
We're committed to ensuring you have a positive experience with ImpactMojo, and we'll do our best to address any concerns fairly and promptly.