Refund Policy
This is a plain-language summary of ImpactMojo's refund policy. The full document is at impactmojo.in/refund-policy.html.
The Short Version
Free content is free — no refund needed. For paid services, we have fair cancellation windows. We're not trying to keep your money if the service didn't work for you.
Free Content
All courses, games, labs, handouts, and resources on the free tier are permanently free. There's nothing to refund.
Voluntary contributions ("Pay What You Think Is Fair") are treated as donations. They're generally non-refundable, but if you have a concern, email us and we'll work it out.
Workshop Refunds
7+ days before the workshop
100% refund
3–7 days before
50% refund
Less than 3 days before
No refund
No-show without notice
No refund
Alternatives to a refund:
Transfer your spot to the next workshop session (free)
Send a substitute from your organisation
Apply the payment as credit toward a future service
Coaching Session Refunds
48+ hours before
100% refund or reschedule
24–48 hours before
50% refund or reschedule
Less than 24 hours before
No refund (but you can reschedule once)
Coaching packages: Credits are valid for 12 months. If you have unused sessions, you can get a prorated refund. Sessions already completed are non-refundable.
Premium Membership Refunds
Monthly plans
Cancel anytime — your access continues until the end of the current billing period
No partial-month refunds
Annual plans
Within the first 30 days: Prorated refund
After 30 days: No refund, but you can cancel and your access continues until the plan expires
Organisation plans
Custom terms based on your agreement — contact us to discuss
If We Cancel Something
If ImpactMojo cancels a workshop, coaching session, or service:
You get a 100% refund or the option to transfer to another session
We'll notify you as soon as possible
Refund processing takes 7–10 business days
Exceptional Circumstances
Life happens. If you need to cancel due to:
Medical emergencies
Family crises
Natural disasters
Travel disruptions
Email us and we'll consider full refunds, transfers, or credits on a case-by-case basis. We're reasonable people.
How to Request a Refund
Email hello@impactmojo.in with "Refund Request" in the subject line
Include: Your order or registration details and the reason for the request
We'll acknowledge within 2 business days
Processing takes 7–10 business days after approval
Bank processing may add 3–5 additional days
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